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Mon - Fri: 9am - 5.30pm

​​Saturday: 9am - 5pm

​Sunday: Closed

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THE SECRET SHOPPER 

Mystery Shopping Services

ESTABLISHED 2006

The Benefits of Secret Shopping

Secret Shopping can improve your customer service
Magnifying Glass Secret Shopper
Secret Shopping can help analyze the data

Australia's Number 1 Secret Shopping Company

 
 
 

For over 13 years we’ve been designing Secret Shopping / Mystery Shopping solutions to help our valued clients increase their sales and improve their customer service standards.

 

Our expert team use World Class Secret Shopper software to design any style of survey with numerous delivery options.

 

If you need a skilled Secret Shopper / Mystery Shopper to visit your business, or if you would just like us to Secret Shop your competitors, we have a solution.

 

The Secret Shopper offers a massive range of bespoke services that deliver the answers you want with minimal fuss, leaving you time to work on your business.

 

Industries We Work With

 

Poor customer service will affect your bottom line, let us help you fine-tune your customer service performance to improve your business, by helping you achieve a consistently high level of customer care and repeat business.

 

  • Retail and Specialty Stores

  • Automotive Sales, Service, Spare Parts, Hire, After Market, Telephone

  • Restaurants

  • Fitness Clubs / Golf Clubs / Membership Clubs 

  • Hospitality

  • Banks / Finance Companies

  • Convenience Stores 

  • Shopping Centres

  • Travel (Airlines, Travel Agencies)

  • Apartment / Resort Management

  • Online businesses

  • Call centres

  • Insurance companies

  • Real Estate Agencies

 

Quite simply, if you have a business which has sales or service staff, either face to face or contacting your clients via telephone or even via email, we can put together a competitively priced Secret Shopping package specifically designed for your business model.

 
 
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