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OUR OFFICE OPENING HOURS

Mon - Fri: 9am - 5.30pm

​​Saturday: 9am - 5pm

​Sunday: Closed

© 2017 The Secret Shopper Mystery Shopping Services

Why Choose The Secret Shopper Mystery Shopping Services

At The Secret Shopper Mystery Shopping Services, we have over 13 years experience in the Secret Shopper / Mystery Shopping business.

  • We have successfully completed tens of thousands of Secret Shopper / Mystery Shopper assignments, covering a wide range of retail and service-based industry categories, both nationally and internationally.
  • We have thousands of high-quality Secret Shoppers to choose from Australia wide and internationally, to suit just about any application.
  • We also offer World Class reporting software with 24/7 remote access Worldwide.  
 
Why Our Shoppers Are Top Quality
  • During our shopper application process, shoppers first have to make it through a detailed selection process, because of this exacting process, only a small percentage of applicants are ever offered assignments, as we only pick the best quality shoppers to join our team.
  • Our Secret Shoppers / Mystery Shoppers receive detailed shopper briefs for every assignment they carry out, quality training and are given feedback and a score out of 10 for every assignment they complete. This allows us to keep a very close eye on the performance of every shopper.
  • Our shopper pay rates are some of the best in the industry, if not the best, so we attract high quality experienced shoppers from all over Australia to work with us.
 
Our Fee Structure
 
  • We provide a premium Secret Shopper / Mystery Shopper service at a very competitive rate, as well as a range of more basic products for the more budget-conscious client.
 
No Contracts
  • If you decide to work with us there are no contracts, if you are not completely happy we only require 30 day’s notice to cancel.
  • However, this is never really an issue, as most of our clients have been with us for years, some for over a decade.
 
Our Australia Wide Coverage
  • We operate regionally, nationally, as well as internationally.
  • We have experienced shoppers in all the major cities of Australia and many small regional centres across Australia.
 
Our Detailed Reporting
  • We can offer detailed summations of between 300 and 600 words, or longer as required, for clients who want a really detailed analysis, or can simply offer KPI style reports for the more budget-conscious client.   
  • As your Secret Shopper reports are completed, they are made available online through your own World Class, secure, online portal, this can be accessed through our website from anywhere with an Internet connection Worldwide 24/7.
  • Your portal also offers a full range of digital analysis reports, the options are almost endless.