DO YOU KNOW WHAT YOUR STAFF ARE DOING BEHIND YOUR BACK?
Free initial service evaluation (Conditions apply)
Mystery Shopping Services.
If you need answers to these questions and many more just phone or email us
- How are your sales staff performing?
- How many sales opportunities are you missing each day through poor customer
- Do you wonder if your staff are treating your customers properly?
- How do they perform when you are not there?
- How long do they take to answer the phone?
- Do website (email) enquiries take days to be answered, maybe long after the
customer has purchased elsewhere?
- Do you know how your competition is performing?
The telephone is often the first point of contact with your business. At this
stage often the client has not seen your business; the person they talk to is
Poor product knowledge and customer service skills will send your client
searching for the next ad in the phone book. Just think how many times this has
happened to you in the last month!!
All in all very bad news for you, and very good news for your biggest rival!!
Poor customer care is one of the main reasons your customers stop buying from
you and begin shopping elsewhere.
There is a simple solution to your problems. It's called mystery shopping and
it involves anonymous individuals either calling or going into your business
masquerading as shoppers, checking everything about your business, and
reporting their findings to you.
The objective is simple: to help you improve your service, to keep your
customers happy, to stop customers moving elsewhere and even attract more new
buyers from competing companies. All in all, to increase your bottom line!
We can even mystery shop your competitors to highlight your strengths and
weaknesses. All in all keeping you informed about an ever more competitive
We can also make enquiries via email to ascertain the speed and content of the
reply. Many companies have very poor response times and little or no follow up
after the initial reply.
From our base on the Sunshine Coast, Queensland, Australia, The Secret Shopper has a low cost mystery shopping service for most types of small, medium and
large business. We emphasise that no two companies are ever the same in their
requirements. The Secret Shopper believes a successful mystery shop demands a complete 'before and after'
picture of the assignment premises, hence, unlike many mystery shopping
companies, The Secret Shopper call then send evaluators into the prospective clients premises, prior to
discussion with management. If your passion is to be the best business in your
field give us a call.